Field Service Lead — Baton Rouge, LA

SOLVENTUM•Baton Rouge, LA

2d•$50,240 - $69,080•Onsite

About The Position

The Field Service Lead provides leadership at a service location and trains employees and customers. The role delivers, picks up, and services medical equipment, including loading and unloading equipment in company vehicles, and performs administrative duties such as maintaining inventory of products, parts, disposables, and supplies. When service center management is absent, the Field Service Lead acts as the service center designee and assumes the associated responsibilities. The role supports daily customer needs by preparing medical equipment through cleaning and disinfection, handling related documentation, researching missing or misplaced equipment, allocating equipment and resources, and coordinating deliveries and retrievals. It also oversees local operations, facility and vehicle upkeep, operational compliance, and the use of couriers. The position is onsite in Baton Rouge, Louisiana, and may include up to 10% domestic travel. Driving a company vehicle is required, subject to pre-employment and ongoing motor vehicle history review.

Requirements

High school diploma/GED or higher from an accredited institution, completed and verified before starting.
Five years of customer-facing experience in a private, public, government, or military environment.
One year of combined experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid driver's license.
Legally authorized to work in the country of employment without sponsorship for employment visa status.

Nice To Haves

Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
Ability to meet the position's physical requirements through fitness testing as required by the Job Safety Analysis (JSA).
Experience navigating customer escalations with a solution-based approach.
Experience prioritizing urgent customer activities and resolving issues onsite.
Ability to lead, mentor, and motivate direct reports at all experience levels.
Desire to work as part of a team and take initiative when working independently.
Excellent follow-up and follow-through.

Responsibilities

Train service center employees on operational protocols and processes, and train customers on Solventum products and processes using basic troubleshooting protocols.
Ensure that self and team follow company and departmental policies and procedures to maintain a safe work environment.
Provide input on employee performance and oversee facility administration and operational compliance.
Oversee local business operations, including metrics and required courier use.
Prepare medical equipment by cleaning and disinfecting it, prepare disposables and documentation for use and return, and research missing or misplaced equipment.
Prioritize equipment needs for daily customer support, including quantity, timing, and resource allocation.
Load and unload medical devices and supplies.
Process documentation for product delivery and retrieval.
Maintain the appearance of facilities and vehicles and ensure routine maintenance is completed and recorded according to policy and procedure.
Serve as the service center designee and assume the responsibilities of the person in charge when service center management is absent.
Comply with corporate policies, procedures, and security standards while performing assigned duties.