Field Service Lead — Baton Rouge, LA

Solventum•Baton Rouge, LA

1d•Onsite

About The Position

Solventum is hiring a Field Service Lead for its Baton Rouge, Louisiana service location. The role provides leadership at the location and trains employees and customers. It also delivers, picks up, and services medical equipment, including loading and unloading equipment in company vehicles, and performs administrative duties such as helping maintain inventory of products, parts, disposables, and supplies. When service center management is absent, the Field Service Lead serves as the service center designee and assumes the associated responsibilities. The position is onsite and may involve up to 10% domestic travel. It requires driving a company vehicle, with pre-employment and ongoing motor vehicle history reviews for candidates who are offered and hired. Relocation is not authorized. Candidates must be legally authorized to work in the country of employment without employment visa sponsorship. Entry to healthcare or other third-party facilities may require certain licenses, vaccinations, or other credentials. The expected compensation range for US applicants is $50,240–$69,080, including base pay plus variable incentive pay if eligible. The specific offer may vary based on factors such as relevant knowledge, training, skills, work location, and experience. The role may be eligible for benefits including medical, dental and vision coverage, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits.

Requirements

High school diploma/GED or higher from an accredited institution, completed and verified before starting.
Five years of customer-facing experience in a private, public, government, or military environment.
One year of combined experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid driver’s license.
Legally authorized to work in the country of employment without employment visa sponsorship.

Nice To Haves

Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
Ability to meet the position’s physical requirements through fitness testing as required by the Job Safety Analysis.
Experience handling customer escalations with a solution-based approach.
Experience prioritizing urgent customer activities and resolving issues onsite.
Ability to lead, mentor, and motivate direct reports with varying experience levels.
Desire to work as part of a team and take initiative when working independently.
Excellent follow-up and follow-through.

Responsibilities

Train service center employees on operational protocols and processes, and train customers on Solventum products and processes through basic troubleshooting protocols.
Ensure that self and team comply with company and departmental policies and procedures to maintain a safe work environment.
Provide input on employee performance as appropriate and oversee facility administration and compliance with operational requirements.
Oversee local business operations, including metrics and required use of couriers.
Prepare medical equipment by cleaning and disinfecting it, and prepare disposables and documentation for use and return.
Research missing or misplaced equipment.
Prioritize equipment needs to support daily customer requests, including quantity, timing, and resource allocation.
Load and unload medical devices and supplies.
Process documentation for delivery and retrieval of products.
Maintain the appearance of facilities and vehicles and ensure required routine maintenance is completed and recorded.
Serve as the service center designee and assume the responsibilities of the person in charge when service center management is absent.
Comply with corporate policies, procedures, and security standards while performing assigned duties.