Field Service Installer - Contractor

Natus•Boston, MA

1d•Onsite

About The Position

FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. As a Field Service Installation Specialist, you are responsible for supporting the installation, configuration, and service of Natus Neurology systems across customer sites. You work as part of a broader project team to execute installation activities, perform basic training, and ensure systems are deployed in accordance with company standards and customer requirements. This role requires strong technical execution, teamwork, and customer-facing professionalism to support successful project delivery and ongoing system performance.

Requirements

1 year of relevant experience performing installations, training, and troubleshooting.
Strong hardware installation and software configuration skill level, with high attention to detail
Excellent written, verbal, and customer-facing communication skills
Calm, methodical approach to problem-solving and issue resolution
Ability to manage multiple priorities and adapt to changing project requirements
Customer-first mindset with a focus on professionalism and accountability
Strong ability to take direction for assigned onsite installation or service tasks from Site Planner, Manager, or onsite Installation Lead.
When needed able to support self-directed work style with the ability to operate independently in dynamic environments
Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
Ability to lead discussions related to server builds, application hosting, and customer IT infrastructure requirements.
Strong knowledge of Microsoft Windows desktop and server operating systems.
Working knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
Working knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications.
Must reside in assigned territory, near a major airport
Must have a valid passport
Must have valid driver's license and clean driving record
Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
Ability to interpret and apply technical, clinical, and business documentation
Able to communicate clearly through reports, training sessions, and customer interactions
Able to solve practical problems in varied and evolving situations
Successfully complete assigned installation tasks on time and to quality standards
Support smooth and efficient customer implementations
Deliver professional and effective customer interactions
Maintain accurate and timely documentation in CRM
Demonstrate continuous skill development and increasing technical proficiency

Nice To Haves

Medical Device experience preferred.
Bachelor’s or Higher degree, from an accredited college or university is preferred, but not required.

Responsibilities

Support neurology system installations as assigned by Site Planners, or Managers
Execute installation activities in accordance with company standards and customer expectations
Follow direction and contribute to team-based project delivery as directed by Installation Leads, Site Planners, or Managers
Deliver basic customer training during installations or scheduled sessions
Build strong customer relationships through professionalism, communication, and ongoing support
Perform site walkthroughs to validate readiness and compliance with installation requirements
Diagnose and analyze product issues encountered during installation projects, escalating as needed to meet service level expectations
Provide feedback to Engineering and cross-functional teams on product performance and improvement opportunities
Maintain accurate and timely CRM documentation, including project notes, time entries, and required customer records
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Use only approved documentation in line with company guidelines
Participate in product and internal training to stay current with software and hardware developments
Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.