Field Service/ GEOINT
The Maven Group•Honolulu, HI
•Onsite
About The Position
This role involves providing technical support for hardware, software, and specialized geospatial intelligence (GEOINT) applications to end-users. Responsibilities include managing help desk requests, investigating and resolving incidents, deploying and troubleshooting workstations and network infrastructure, and providing on-site training and support to GEOINT analysts in the field. Accurate logging and documentation of all support activities are essential.
Requirements
- Security + Certification
- 3 years of help desk experience or 3 years of GEOINT analyst experience
- An active TS/SCI security clearance is required.
Responsibilities
- Address and follow up on requests received in help desk queue
- Investigate incidents, identify and implement solutions
- Provide support for hardware/software issues over the phone and in person
- Support end users with SOCET GXP Geospatial Intelligence Software
- Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
- Deploy, configure, and troubleshoot user workstations
- Support passive and active network infrastructure
- Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
- Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field
- Log all requests into Ticketing System
- Document and escalate call tickets to related IT groups for further support
- Follow up on resolved requests to ensure customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
