Field Service Foreman - Texas First Rentals

HOLT Group•Irving, TX

13d•Onsite

About The Position

The Field Service Foreman is responsible for hands-on repair in the field, managing parts carts, supporting field technicians, training new field technicians, technical guidance, diagnosing machines at branches that cannot be resolved by shop technicians and other field-related activities as deemed fit by the Central Operations Manager. This position has major responsibilities to ensure both internal and external customer satisfaction. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

High school/equivalent diploma or trade school diploma required
Three years of work-related skill, knowledge, or experience required
Aerial lift certification required
Forklift certification required
Valid driver’s license required
Advanced mechanical background with various size and type engines and electrical systems
Extensive knowledge of construction equipment, aerial, and lifting equipment
Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
Operation and control skills - Controlling operations of equipment or systems
Advanced mechanical skills and understanding of schematics and diagrams
Solid teamwork, communications, and interpersonal skills
Great attention to detail and solid organizational skills
Solid recordkeeping and document control to ensure compliance with company policy and procedures
Ability to manage multiple priorities
Ability to read and understand information and ideas presented in writing
Ability to listen to and understand information and ideas presented through spoken words and sentences

Nice To Haves

four or more years preferred years preferred
MSHA, OSHA & DOT, certification preferred

Responsibilities

Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Ensure parts carts are accurate and finalize the order
Mentoring, developing, and supporting field technicians within their assigned group.
Performs repairs and troubleshooting offsite with minimal supervision
Performs troubleshooting and diagnoses of equipment malfunctions and failures
Removes and installs parts, disassembles and assembles basic components
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Provides accurate input into key field service activities to ensure effective decision making and availability of human resources
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Provides day-to-day direction, assist in parts ordering by pushing carts, and supports oversight to the Field Technicians.
Responsibilities include supporting hiring efforts, onboarding, coaching, and addressing employee and customer concerns, with guidance from leadership when appropriate.