Field Service Engineering Specialist (MaRS)

ECS Federal•Norman, OK

1d•Onsite

About The Position

Everforth ECS is seeking a Field Services Engineering Specialist to work at the USPS Maintenance and Technical Support Service Center (MTSC) office in Norman, Oklahoma. The role supports maintenance and technical support for the Matrix Regional Sorter (MaRS), including installation, troubleshooting, repair, and maintenance of package-processing automation machines and technologies. The position is contingent upon additional funding. The specialist trains employees; identifies, analyzes, advises on, and guides repairs of USPS automation equipment failures; and develops procedures and processes to help prevent future equipment failures. The role also creates and maintains lifecycle-support documentation, including maintenance and safety procedures based on engineering, vendor, and commercial off-the-shelf (COTS) information. The specialist determines and recommends products and services that best support USPS MaRS technologies, leads and directs others’ work, and coordinates with internal and external customers to resolve equipment and system problems. The position typically reports to a manager or head of a unit or department. Candidates must be able to obtain a USPS Public Trust clearance, requiring U.S. citizenship or permanent resident status and the ability to pass a stringent background check. Travel for training, site visits, and related business needs is required, and the specialist must be available for off-hours calls when necessary to support operations and resolve urgent issues.

Requirements

At least 2 years of experience in industrial equipment automation repair or a related field.
U.S. citizenship or U.S. permanent resident (Green Card) status.
Ability to obtain a USPS Public Trust clearance and pass a stringent background check.
Willingness to travel for training, site visits, and related business needs.
Availability for off-hours calls when necessary to support operations and resolve urgent issues.
Experience maintaining, repairing, and troubleshooting machines and equipment involving mechanical, electromechanical, electrical, and electronic systems.
Knowledge of Programmable Logic Control (PLC) systems.
Ability to communicate technical guidance, equipment failure analysis, problem management, and trend analysis orally and in writing.
Knowledge of repair and maintenance lifecycle-support methodologies.
Basic industrial controls or systems knowledge or experience.

Responsibilities

Support installation, troubleshooting, repair, and maintenance of MaRS package-processing automation machines and technologies.
Train employees on equipment and related maintenance or technical support.
Identify and analyze equipment failures, advise on repairs, and guide repair efforts.
Develop procedures and processes to prevent potential future equipment failures and issues.
Develop and update lifecycle-support documentation, including maintenance and safety procedures.
Determine and recommend products and services that best support USPS MaRS technologies.
Plan and facilitate equipment maintenance, repair, and troubleshooting.
Perform maintenance, installation, and repair tasks.
Lead and direct the work of others.
Draft or update clear, accurate, accessible machinery documentation for users and technicians.
Verify and validate documentation against engineering and COTS documentation.
Communicate technical guidance, equipment failure analysis, problem management, and trend analysis orally and in writing.
Coordinate with internal and external customers to resolve equipment and system problems.
Travel for training, site visits, and related business needs, and be available for off-hours calls when needed.