Field Service Engineering Specialist (MaRS)

ECS Tech Inc•Norman, OK

1d•Onsite

About The Position

Everforth ECS is seeking a Field Services Engineering Specialist to work at the USPS Maintenance and Technical Support Service Center (MTSC) office in Norman, Oklahoma. The role supports maintenance and technical support efforts for the Matrix Regional Sorter (MaRS). The position is contingent upon additional funding. The specialist supports the installation, troubleshooting, repair, and maintenance of MaRS package-processing automation machines and technologies. The role also trains employees; identifies, analyzes, advises on, and guides repairs of USPS automation equipment failures; develops procedures and processes to help prevent future equipment failures and issues; and creates lifecycle support documentation, including maintenance and safety procedures based on engineering, vendor, and commercial off-the-shelf (COTS) information. The position involves recommending products and services that support MaRS technologies, applying judgment and experience to plan and facilitate maintenance and repair work, performing maintenance, installation, and repair tasks, and leading and directing others' work. The specialist is expected to use creativity and latitude in carrying out duties and typically reports to a manager or head of a unit or department. Candidates must be able to obtain a USPS Public Trust clearance, requiring U.S. citizenship or permanent resident status and passage of a stringent background check. Travel for training, site visits, and business needs is required, and availability for off-hours calls may be necessary to support operations and resolve urgent issues.

Requirements

At least 2 years of experience in industrial equipment automation repair or a related field.
Must be a U.S. citizen or Green Card holder and able to obtain a USPS Public Trust clearance, including passing a stringent background check.
Must be willing to travel for training, site visits, and related business needs.
Must be available for off-hours calls if necessary to support operations and resolve urgent issues.
Experience maintaining, repairing, and troubleshooting machines and equipment involving mechanical, electromechanical, electrical, and electronic systems.
Knowledge of Programmable Logic Control (PLC) systems.
Ability to communicate technical guidance, equipment failure analysis, problem management, and trend analysis orally and in writing.
Understanding of repair and maintenance lifecycle support methodologies.
Basic industrial controls or systems knowledge or experience.
Ability to draft or update clear, accurate, accessible technical documentation and verify and validate documentation against engineering and COTS documentation.

Responsibilities

Support installation, troubleshooting, repair, and maintenance of MaRS package-processing automation machines and technologies.
Train employees on equipment and related support practices.
Identify and analyze USPS automation equipment failures, and advise on and guide repairs.
Develop procedures and processes to prevent potential future equipment failures and issues.
Develop lifecycle support documentation, including maintenance and safety procedures, using engineering, vendor, and COTS information.
Determine and recommend products and services that best support USPS MaRS technologies.
Become familiar with USPS equipment servicing and engineering concepts, practices, and procedures, focusing on MaRS machines.
Use experience and judgment to guide, plan, and facilitate equipment maintenance, repair, and troubleshooting.
Perform maintenance, installation, and repair-related tasks.
Lead and direct the work of others.
Draft or update technical machinery documentation and verify and validate it against engineering and COTS documentation.
Communicate technical guidance, equipment failure analysis, problem management, and trend analysis to maintenance customers.
Coordinate with internal and external customers to resolve equipment and system problems.
Travel for training, site visits, and related business needs; be available for off-hours calls when necessary to support operations and urgent issue resolution.