Field Service Engineering Specialist - Senior Cummins Care L3 FSE supporting HMLD products (Detroit, MI.)

Cummins • Dearborn, MI

5d • Hybrid

About The Position

We are looking for a talented Field Service Engineer - Senior Cummins Care L3 FSE supporting HMLD products to join our team providing technical support remotely to distributors and dealers across the country while residing in the Detroit, MI area to provide prompt on-site support as needed in Detroit and surrounding area.

Requirements

• Technical support remotely to distributors and dealers across the country
• On-site support as needed in Detroit and surrounding area
• Identifying root causes
• Understanding failure mechanisms
• Recommending effective corrective actions
• Supporting and applying standard processes for common failure modes (e.g., PIR, CCR, HTD, TSR)
• Document diagnostic findings, repair actions, and conclusions in the appropriate databases
• Sharing insights through KMS, QSOL tickets, training sessions, and cross-team collaboration
• Providing hands-on support and guidance during complex field issues and escalations
• Delivering robust technical solutions for complex, emerging product or process issues
• Supporting field actions, Infant Care, and VPI programs
• Coaching, mentoring, and training Field Service Engineering teams
• Supporting escalations
• Implementing Step 3 improvements
• Applying structured problem-solving methodologies with safety as a top priority

Responsibilities

• Lead thorough investigations of product and system issues by identifying root causes, understanding failure mechanisms, and recommending effective corrective actions.
• Strengthen failure analysis outcomes by supporting and applying standard processes for common failure modes (e.g., PIR, CCR, HTD, TSR).
• Clearly and concisely document diagnostic findings, repair actions, and conclusions in the appropriate databases to support traceability and learning.
• Expand organizational knowledge by sharing insights through KMS, QSOL tickets, training sessions, and cross-team collaboration.
• Serve as an onsite technical expert when required, providing hands-on support and guidance during complex field issues and escalations.
• Deliver robust technical solutions for complex, emerging product or process issues while supporting field actions, Infant Care, and VPI programs.
• Improve overall field capability by coaching, mentoring, and training Field Service Engineering teams to support customers more efficiently and safely.
• Act as a trusted liaison between the field, Technical Territory Managers, and Engineering by supporting escalations, implementing Step 3 improvements, and applying structured problem-solving methodologies with safety as a top priority.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed