Field Service Technician II - Detroit, MI

NCR Atleos•Michigan, MI

1d•$40,800 - $59,200•Onsite

About The Position

NCR Atleos is looking for Field Service Technicians to join their Field Services Team. This role creates value for customers by delivering solutions that build long-term relationships. As a first-line responder, you will communicate in an open, helpful, and engaging manner, focusing on finding the right solution. You will organize, triage customer issues, and handle some problems before they start. Formal training will be provided through NCR Atleos, enabling fast learning and fostering an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing employee capabilities through a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Dedicated teachers, mentors, and coaches work across territories to share knowledge and enhance growth. This role keeps commerce running across the globe and serves as an ambassador for the NCR Atleos Brand.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 19 years of age
Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
PC skills, basic electronic skills, and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation
Prolonged travel with driving several hours per day
Rotating and weekend shifts
Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively
Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
Perform maintenance repair and system overhauls
Manage everything from network faults and traffic, to configuration, security, and remote system access