Field Service Engineer - Indianapolis, IN Area
About The Position
At Cytiva, a Danaher operating company, we are dedicated to innovating for tangible impact in life sciences, diagnostics, and biotechnology. Our work directly contributes to saving lives by supporting customers in areas such as fundamental biological research, vaccine development, new medicines, and cell and gene therapies. We foster a culture of belonging and continuous improvement, where your unique perspective matters and helps turn ideas into impact at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health and continuously improving yourself and the company. We offer challenging work that matters, with colleagues who care about each other, our customers, and their patients. Learn about the Danaher Business System which makes everything possible.
Requirements
- Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
- Equivalent military training OR Associate's degree with 2+ years work experience.
- Ability to travel 35% of the time, including overnight travel within territory or locations.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to lift, move or carry equipment up to 50lb.
Nice To Haves
- Experience diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.
Responsibilities
- Responsible for service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
- May develop new customer service/product agreements.
- Responds to customer support calls within an assigned territory.
- Responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence.
- Perform basic troubleshooting, installation, preventive maintenance, and repair on designated equipment.
- Order and maintain spare parts inventory.
- Maintain regular communication with customers to ensure resolution and accurate follow-up.
- Utilize documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
- Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
