Field Service Engineer- Seattle, WA

Danaher•Seattle, WA

2d•Remote

About The Position

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. What you’ll do: Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction. Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
Equivalent military training OR Associate's degree with 2+ years work experience.
Ability to travel – 35% travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb

Nice To Haves

Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.

Responsibilities

Responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
May develop new customer service/product agreements.
Responds to customer support calls within an assigned territory.
Meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence.
Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment.
Ordering and maintaining spare parts inventory.
Maintain regular communication with customers to ensure resolution and accurate follow-up.
Utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.