Field Service Engineer, West

Unchained Labs•Pleasanton, CA

1d•Onsite

About The Position

We are seeking a top-notch, Field Service Engineer to install, commission, maintain, and repair state-of-the-art laboratory automation workflow solutions. Preference will be given to candidates in the Western US – preferably the Bay Area of California. This job is all about skillfully servicing and supporting Stuntman, Big Kahuna, Junior, Big Tuna and integrated 3rd party lab automation equipment while building fabulous relationships with customers. You will enable customers to meet their workflow automation goals thereby making an oversized impact on customer and Unchained Labs success.

Requirements

Bachelors degree or higher in a STEM field or equivalent industry experience
5+ years experience providing field customer support for complex robotic equipment
Strong operator and troubleshooting skills for electro-opto-mechanical systems
Curious about customer applications and able to understand their technical challenges
Strong written and verbal communicator
Self-driven and thrive in an environment of high-performance expectations
Willing to travel up to 70%; primarily within the US/Canada and occasionally internationally.

Nice To Haves

Experience with a contemporary programming language (such as Python) is highly desirable

Responsibilities

Be a key player on cross-functional teams that build, test, deliver, and support customized automated workflows solutions
Be gritty – be ready to dig in and solve problems we haven’t seen before
Coordinate with customers to ensure their facilities meet system installation requirements
Install and commission workflow automation solutions at customer sites
Provide remote troubleshooting assistance to customers
Travel to customer sites to perform preventative maintenance and repairs
Log service cases and detailed reports in Salesforce CRM
Prioritize your customer caseload and plan your schedule, travel, and materials accordingly
Be a customer advocate – provide customer feedback and field perspective to make us better at meeting customer needs.