Field Service Engineer - Oklahoma City, OK

Danaher•Oklahoma City, OK

20h•Remote

About The Position

The Field Service Engineer (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner. This position reports to the Regional Service Manager and is part of the North America Customer Care Operations Team and will be in Oklahoma City, OK. In this role, you will have the opportunity to: Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention. Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality. Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

Requirements

Ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time.
BA, AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience
2 – 4 Years of Experience as a Medical Laboratory Technician –or- Medical Laboratory Scientist (MLS, MT, CLS)
Proficient in MS Word, PowerPoint, Excel, and Outlook.
Able to travel on short notice with periodic overnight stays.
Up to 75% travel.
Potential on call and weekend shifts
Must be able to lift 50 lbs. to a height of at least 5 feet.

Responsibilities

Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.
Installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner.