Field Service Engineer
About The Position
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Requirements
- BS Degree in Sciences (Chemistry, Biochemistry, etc.)
- Strong logical troubleshooting skills
- 4+ years' experience with spectroscopy instrumentation such as ICP-MS, ICP-OES, MP-AES, and AA is required.
- Strong customer relationship skills are needed.
- Must be available for up to 40% travel that may include over-night stays in remote location.
Nice To Haves
- Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments is desirable.
- Environmental, geological and metallurgical analysis application knowledge highly desirable.
Responsibilities
- Responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Benefits
- eligibility for bonus
- stock and benefits
- company car or reimbursement for personal vehicle usage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
