Japan-Based Field Service Engineer

ZEISS Group•Boise, ID

1d•Onsite

About The Position

ZEISS is seeking an experienced Field Service Engineer for a unique three-year international assignment based in Japan. This role involves hands-on work with ZEISS semiconductor systems, including installation, preventive maintenance, and ongoing technical service. The position requires fluency in Japanese for collaboration with local teams and customers. The role also includes international travel for training and knowledge exchange. Upon successful completion of the assignment, the position will transition to a long-term role in the United States, primarily based in the Boise, Idaho area.

Requirements

Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or 5 years of industry experience in optics or mechatronics
High customer orientation with special engagement and flexibility in regard to service hours
Ability to read and understand electrical or mechanical engineering documentation and schematics
Technical experience working in the semiconductor industry
Single-handed work ability, strong hands-on mentality, and the ability to assert oneself
Good communication skills written and verbally in English
Proficient in spoken and written Japanese
Experienced with Windows operating environments and word processing and/or email applications as well as with databases or CRM systems

Nice To Haves

Experience working within the optics industry

Responsibilities

Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems
Perform preventive maintenance, troubleshoot issues, and execute complex repairs
Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery
Coordinate service activities and communicate equipment status with customers and global ZEISS teams
Manage spare parts inventory, including ordering and returns
Document all service activities, reports, and quality updates in a timely manner
Support installation and service needs by collaborating with experts in Germany and the U.S.
Contribute to continuous improvement by identifying solutions and enhancing service processes
Develop and deliver training to local teams in Japan
Act as a key liaison across Japan, Germany, and U.S. teams