Field Service Engineer - Japan
About The Position
Join TOMRA Recycling and help drive the circular economy. At TOMRA Recycling, we develop industry-leading sensor-based sorting solutions that enable smarter resource recovery and a more sustainable future. Our technologies help customers maximize recycling efficiency, reduce waste, and support the transition to a circular economy. With more than 11,000 systems installed worldwide and operations in over 50 countries, TOMRA Recycling is a global leader in advanced sorting technology. We are currently looking for a Field Service Engineer to support our growing customer base across Japan. In this role, you will be the technical expert on-site, ensuring our systems operate at peak performance while building strong relationships with customers and delivering outstanding service.
Requirements
- Degree, diploma, or equivalent qualification in Electrical, Mechanical, Mechatronics, or Electro-Mechanical Engineering
- Experience in Field Service, Industrial Maintenance, Automation, Commissioning, or similar technical environments
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage technical issues in the field
- Experience working directly with customers in industrial environments
- Japanese: Business-level proficiency
- English: Professional working proficiency
- Willingness to travel extensively throughout Japan
- Ability to travel internationally on occasion when required
- Valid driver's license
Nice To Haves
- Strong communication and interpersonal skills
- Customer-focused and service-oriented mindset
- Excellent analytical and diagnostic abilities
- Self-motivated with a proactive approach to problem-solving
- Ability to remain calm and effective under pressure
- Strong organizational and reporting skills
- Comfortable working in multicultural and international environments
Responsibilities
- Commissioning, testing, integration, and start-up of TOMRA sorting equipment
- Performing preventive maintenance, repairs, and technical upgrades
- Diagnosing and resolving electrical, mechanical, and system-related issues
- Providing on-site and remote technical support to customers
- Optimizing machine performance and maximizing equipment uptime
- Delivering customer training for operators and maintenance teams
- Preparing detailed service reports and technical documentation
- Supporting Sales and Project Management teams with technical expertise
- Participating in on-call support activities when required
- Sharing field feedback and improvement opportunities with internal teams
Benefits
- A meaningful role supporting the circular economy
- Exposure to industry-leading sorting technology
- International career opportunities within a global organization
- Ongoing technical and professional development
- A collaborative and supportive team culture
- High levels of ownership and autonomy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
