Field Service Engineer (Remote- Massachusetts)

TPS LLC•White Deer Township, PA

2d•Remote

About The Position

Plans and coordinates activities concerned with installing, investigating and resolving customer reports of technical problems and eliminating future operational or service difficulties with equipment which includes industrial ovens, environmental simulation test chambers, and pharmaceutical equipment with the brand names Tenney, Blue M and Gruenberg by performing the following duties: This job has no direct supervisory responsibilities, but may indirectly supervise or coordinate personnel and job functions at work sites.

Requirements

Associate's degree (AA) or equivalent from an accredited two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Strong communication skills and a professional demeanor to interact with customers.
Ability to calculate figures and amounts such as area, circumference, and volume.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic computer experience, including MS Office and email.
Universal Refrigeration certification and/or an Electrical certificate/training, especially working with high voltage power, is required.
A current, valid driver’s license is required.
Able to read both electrical schematics and plumbing diagrams and troubleshoot wiring using multi-meters and amp probes.
Able to program and adjust PLCs and VFDs and troubleshoot process control systems as well as understand and troubleshoot electrical and gas fired heating systems.
Must be a self-starter and able to work without constant supervision.
Must be willing work overtime on an as-needed basis to maintain customer and company deadlines.
Must be able to travel 85% of the time domestically and internationally to customer locations to perform installations, repairs and maintenance as required.
Ability to use hand and power tools is also required.
Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl.
Occasionally required to climb or balance.
Must frequently lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
Coordinates and participates in installing unit or system to be tested in test fixtures, connecting valves, pumps, hydraulic, mechanical or electrical controls, cabling, tubing, power source, and indicating instruments.
Activates controls to apply electrical, hydraulic, pneumatic, or mechanical power and subject test item to successive steps in test cycle.
Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
Troubleshoots and repairs units that do not function according to specifications prior to shipment including electrical and HVAC systems and controls.
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Provides on-site technical assistance to help troubleshoot and repair equipment; Maintains records of performance reports.
Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
Ability to write corrective action reports and communicate issues and problems back to management for analysis.