Field Service Eng-Boise ID
About The Position
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support.
Requirements
- Bachelor's degree with 0-1 year of professional experience.
Responsibilities
- Perform on-site installation of complex equipment and systems.
- Diagnose, troubleshoot, service, and repair complex equipment and systems.
- Approve operational quality of system equipment.
- Instruct customers in the operation and maintenance of the system.
- Serve as company liaison with customers on administrative and technical matters for assigned projects.
- Interpret customer needs and clarify problem resolution responsibilities.
Benefits
- Axcelis Team Incentive bonus plan
- Comprehensive benefits package (for regular employees working 20+ hours a week)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
