Associate Field Service Representative - Boise, ID

Stryker • Boise, ID

3d • $28 - $39 • Onsite

About The Position

As an Associate Field Service Representative, you'll play a key role in supporting Stryker's advanced robotic technology by installing, maintaining, troubleshooting, and repairing robotic medical systems that help improve patient care. Working independently with guidance as needed, you'll provide both remote and on-site technical support, becoming a trusted partner to hospital customers and ensuring equipment operates at peak performance. This is a field-based position based in the Boise, ID area, with up to 50% travel throughout Idaho and neighboring states to hospitals and surgery centers.

Requirements

• High school diploma or equivalent
• 3+ years of relevant experience
• Ability to lift, push, and/or pull up to 50 lbs.

Nice To Haves

• Associate or bachelor’s degree, preferably in Engineering
• Previous experience as a technical field service professional or in a relevant capacity

Responsibilities

• Install, maintain, troubleshoot, and repair advanced Stryker robotic systems and instrumentation to ensure optimal performance.
• Diagnose and resolve technical issues both remotely and on-site while performing preventive maintenance and system upgrades.
• Serve as the primary technical point of contact for customers, delivering exceptional service and building long-term relationships.
• Collaborate with Sales, Account Executives, and cross-functional teams to identify customer needs and support business growth opportunities.
• Manage field inventory, tools, test equipment, and service documentation to maintain operational readiness.
• Independently schedule and complete service calls, preventive maintenance, engineering changes, and equipment updates.
• Train customers on system operation, software updates, and best practices to maximize equipment performance and user confidence.
• Travel throughout the assigned territory to support customer sites, assist teammates, and provide technical support at meetings and events.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
• Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.
• We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
• We are proud to be named one of the World’s Best Workplaces!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED