Field Service Engineer (Guam)
About The Position
The Field Service Engineer, Staff operates and maintains end-to-end customer solutions, systems, and products. The role investigates and resolves product and solution problems in collaboration with engineering and technical personnel. It loads software; configures, integrates, verifies, and troubleshoots solutions in a laboratory or customer-site environment using Oceus Networks products, approved third-party products, and customized packages. The position reports to the Project Manager. The role is based on-site at Andersen AFB in Yigo, Guam, with 5–10% travel. A current Secret clearance or the ability to obtain one is required. The position is full-time and offers eligibility to participate in the company's benefits program. The posting does not specify individual benefits or a salary range.
Requirements
- U.S. citizenship.
- Current Secret security clearance or ability to obtain a clearance.
- Bachelor of Science degree in Computer Science, Telecommunications, or a related field.
- 2–4 years of engineering experience in related computer technology, telecommunications, or systems integration roles.
- Effective written and verbal communication skills and fluency in English.
- Communication skills for customer interaction, technical reporting, and escalation management.
- Ability to work under pressure, meet deadlines, and deliver high-quality results.
- Ability to work independently and collaborate effectively within teams.
- Ability to work in fast-paced, dynamic field environments and adapt to unexpected technical challenges.
- Teamwork skills, including collaboration with cross-functional engineering groups, customers, vendors, and project teams.
- Initiative and a continuous-learning mindset, including developing expertise in secure system implementation and advanced system integration.
- Knowledge of server, router, and switch installation and configuration, including IP networking concepts such as routing, switching, VLANs, and network troubleshooting methodologies.
- Hands-on experience installing and configuring computer hardware, servers, routers, switches, and related network equipment.
- Ability to accurately interpret and execute technical instructions, diagrams, system architectures, and integration procedures.
- Demonstrated ability to troubleshoot complex issues across hardware, software, and network layers.
Nice To Haves
- Working knowledge of wireless technologies such as LTE and GSM.
Responsibilities
- Lead installation, configuration, and end-to-end testing of customer solutions using company products and approved third-party components.
- Perform advanced troubleshooting of hardware, software, and network issues, and provide guidance to junior engineers when needed.
- Oversee field deployments and ensure accurate documentation of installation procedures, system configurations, test results, and operational issues.
- Implement and enforce established security and compliance procedures during system setup, maintenance, and integration.
- Serve as a primary technical point of contact for customers, providing clear and timely updates, technical explanations, and resolution plans.
- Maintain detailed service logs, issue tickets, configuration records, and customer support documentation.
- Recommend process updates, identify recurring issues, and support new solution integrations as part of continuous improvement.
- Mentor Associate-level engineers through hands-on training, guidance, and knowledge-sharing in field and laboratory activities.
Benefits
- Eligibility to participate in the company's benefits program.
- Competitive compensation and benefits are offered to employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
