Field Service Engineer

Valmet•Atlanta, LA

23h•Onsite

About The Position

Valmet's Automation Business line is seeking a customer-focused Field Service Expert and Team Player. This role offers the opportunity to work on the front lines of development and shape the field. Valmet invests in skills development, leadership, and well-being, providing diverse career paths. As a Field Service Specialist, you will offer advisory services to customers who own Valmet analyzer and measurement systems, providing support for systems installed in Pulp & Paper manufacturing processes. You will conduct preventative and reactive service calls, performing service and repair of products and systems to meet customer requirements. Additionally, you will maintain accurate records of job progress, report on completed services with recommendations, train customer staff on equipment maintenance and repair, and conduct audits to identify process improvement opportunities.

Requirements

4+ Years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment.
A technical school diploma in instrumentation, electromechanics, or mechatronics.
A University bachelor’s degree in Electro-Mechanical or similar engineering.
Electro-mechanically inclined.
Computer-based system literate.
Self-guided.
Strong work ethic.
Self-motivated who excels both independently and as part of a team.
Comfortable handling customer pressure, staying focused, and collaborating effectively.
Instrumentation background.
Understanding of paper machines paper making process.
Valid driver’s license.

Responsibilities

Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing process.
Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.
Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.
Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering.
Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred.
Conduct audits at customer sites to record and analyze process improvement opportunities.