Field Service Engineer – SIEVERS Analytical Instruments

Water Technologies

2d•Hybrid

About The Position

The Field Service Engineer will be a key part of the Aftermarket Platform Centre of Excellence, working with one of the Global Leaders Sievers Analytical Instruments field service team, predominantly carrying out preventative maintenance, testing and calibrating Total Organic Carbon (TOC) analysers. There will also be an element of reactive repair work as well as the opportunity to validate new start-ups and installations.

Requirements

Technical qualification, ideally to degree level (or equivalent) in Electrical / Electronic, Chemical or Instrumentation Engineering or Laboratory Experience where the Analyst has previous experience working on TOC Analysers.
A Level or equivalent Chemistry desirable or equivalent knowledge and experience
Applied experience and knowledge of relevant analytical instrument systems, ideally in the pharmaceutical, water treatment or similar process industry
Field experience in technical environment where troubleshooting and customer relationships are top priorities
Strong computer skills with MS Office and ability to learn other software applications
Salesforce and Sievers Emulators.
Fluency in both written and spoken English with any additional language skills beneficial
Full Irish Driving licence and the ability to travel 80% of the time

Nice To Haves

Based from home 20% of the time and on the road up to 80% of the time with some overnight stays maybe required
Highly organised to plan diary and prioritise varied workload
Full autonomy and responsibility for customer base
Understand individual needs to ensure accuracy of service and that deadlines are met
Excellent all-round communication skills

Responsibilities

Installs and services Sievers Branded Analytical equipment
Responsible for scheduling and planning own workload, customer-focused approach vital to achieve business priorities whilst working safely, compliantly and efficiently
Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs), including all applicable safety procedures and demonstrate proficiency in performing all associated test and calibration routines.
Acts as the local technical consultant and liaison with customer management and customer representatives at site
Support all Sievers instrument-related technical service activities, including parts refurbishment, instrument validation, inspection, troubleshooting, repair and performance testing
Coordinates functions with Management/Senior FSRs
Completes and distributes onsite Service report based on any work carried out at site.
Logistical and administrative duties such as maintaining inventory of spare parts stock, ordering materials, preparing job status and technical reports, generating customer deliverables, i.e. repair letters, calibration certificates etc.
Relays Customer feedback to Manager and/or Technical Department.
Recommends appropriate site procedural and/or policy changes that will help overall effectiveness.
Is flexible in role and can support other sites at distributed geographic locations within region.
Conducts training of company trainees in the various site technical functions encompassed by the position of Field Service Representative.