Field Service Engineer - VA

Russells Technical Products•Richmond, VA

5d•Onsite

About The Position

This job involves on-the-road travel and staying in hotels four nights a week after completing a 2-4 week training program at our facility in Holland, Michigan. The Field Service Engineer will perform field installations and start-ups, preventative maintenance, and inspect/conduct performance tests to verify product compliance with manufacturing prints and application engineering/purchase specifications. Responsibilities include documenting installed product performance, conducting training for product users on proper operation and maintenance, and troubleshooting, repairing, and calibrating refrigeration, electronics, and electro-mechanical components using prints and schematics. The role also involves establishing and maintaining positive customer relationships, coordinating service calls, explaining product benefits, establishing preventive maintenance contracts, and performing general service work. Maintaining knowledge of warranty, maintenance, and service policies, as well as vehicle logs and expense reports, is also required.

Requirements

Must have at least 2 years refrigeration experience AND a solid understanding of single stage refrigeration.
Minimum 2 years work experience or training in commercial / industrial refrigeration or HVAC/R.
Experience with electronics and controls programming.
Work experience in a related service capacity.
Valid driver’s license.

Nice To Haves

Knowledge of cascade refrigeration a plus.
Experience or training in cascade refrigeration systems.
EPA Universal Certificate.
Work experience in the environmental simulation systems industry.

Responsibilities

Perform field installations and start-ups.
Conduct preventative maintenance.
Inspect and conduct performance tests to verify product compliance with manufacturing prints and application engineering/purchase specifications and requirements.
Document installed product performance.
Conduct training and instruct product users in proper operation and maintenance of products.
Troubleshoot, repair, and calibrate various operating systems of refrigeration, electronics, and electro-mechanical components utilizing prints and schematics to bring/return products to fully operational condition.
Establish, maintain, and develop positive relationships with customers.
Contact customers to coordinate service calls at their facility.
Generate work, explain the benefits of refrigeration and controller retrofits, and establish preventive maintenance contracts.
Perform general service work.
Maintain a thorough knowledge of Russells Technical Products' warranty, maintenance, and service policies and procedures.
Maintain vehicle logs, maintenance schedules, and keep detailed field service and travel expense reports.