Field Service Technician, Roanoke, VA

Becton Dickinson Medical Devices•San Diego, CA

2d•Remote

About The Position

This is a home-based, full-time position with daily travel to customer sites in the Roanoke, VA territory. The ideal candidate will reside within the Roanoke, VA area with minimal overnight travel. The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. A company vehicle is provided. Overnight travel is possible based on business needs, with up to 25% overnight travel required. On-call coverage hours may change based on territory needs. A valid driver’s license is required.

Requirements

1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
Strong troubleshooting, diagnostic, and problem-solving skills.
Medical or electromechanical device repair experience required.
Mechanical proficiency with ability to disassemble/reassemble complex systems.
Proficiency with Windows OS, networking, and diagnostic instruments.
Ability to operate powered and manual hand tools.
Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
Valid driver’s license and ability to meet company driving requirements.
Daily car travel required, with occasional air travel and overnight stays.

Nice To Haves

24x7 on-call service experience preferred.
CompTIA A+ Certification or equivalent preferred.

Responsibilities

Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot sophisticated issues and escalate to Senior or Lead FSEs as needed.
Support government accounts requiring eligibility for a CAC (Common Access Card).
Perform preventive maintenance, installations, repairs, and calibrations.
Manage inventory and adhere to company policy.
Maintain professional customer communication and relationship development.
Provide accurate service documentation including expenses and time tracking.
Ensure compliance with MDR and service procedures.
Perform work independently and as part of a team.