Field Service Engineer- Cincinnati
About The Position
At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for driving significant impact to the digital pathology team. They must respond quickly to repairs, installations, Preventative Maintenance and other service calls with a high degree of technical expertise. This position reports to the Regional Field Service Manager and is part of the Digital Pathology - East team, located in Cincinnati, OH, working remotely covering the mid-Atlantic region and assisting other regions as needed.
Requirements
- Associate’s degree plus 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.) OR Bachelor’s Degree
- Ability to travel - 90% travel, overnight within and sometimes outside of territory
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 40 lb
Nice To Haves
- Diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments.
- Field Service Engineering and/or Networking/IT system upgrades.
- A lab or hospital environment.
- Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
- Building and nurturing internal and external customer relationships
- Excellent organizational, planning and prioritization skills
Responsibilities
- Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues
- Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
- Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
