Field Service Engineer
About The Position
For nearly 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are seeking a reliable and technically skilled Field Service Engineer to install, commission, maintain, and repair weighing and dimensioning equipment at customer sites. This role involves frequent travel, direct customer interaction, and hands-on technical work to ensure systems operate efficiently and safely.
Requirements
- Bachelors, Technical Diploma or equivalent experience in engineering, electronics, or related field
- Travel experience
- Valid driver’s license
- Proven experience in field service, installation, or maintenance roles.
- Strong troubleshooting and problem-solving skills.
- Ability to read technical drawings, manuals, and schematics.
- Ability to work independently and manage time effectively.
- Strong customer relations skill.
- Strong verbal and written communication skills.
- Computer skills including all Microsoft products.
Nice To Haves
- Inspection system with weighing in-motion including x-ray and metal detection a plus.
Responsibilities
- Provide electrical and mechanical installation and service of weighing equipment at customer sites.
- Prior to installation review components to ensure proper set-up to customer specifications.
- Perform preventative maintenance and emergency repairs.
- Diagnose and troubleshoot mechanical, electrical, or software issues.
- Provide onsite technical support and basic user training.
- Complete service reports, installation documentation, and checklists.
- Coordinate with internal teams for schedule, travel needs, parts, and escalations.
- Travel approximately 50% to 75%. Some requirements travel may come with little or no notice.
- During non-travel times provide telephone and email technical support for diagnostic troubleshooting, repair, preventative maintenance, and validation services to dealer and customer.
- Ensures customer service exceeds expectations.
- Maintain adequate tool kit stock for installation and service requirements.
- Adheres to all safety rules and guidelines at customer site to ensure a safe and healthy working environment.
Benefits
- Medical, dental, vision, disability, life insurance, and voluntary benefits
- 200 hours of paid time off (PTO) plus 10 paid holidays
- Generous retirement plan with company match
- Professional development and growth opportunities
- Excellent working conditions in a customer-driven organization
- Reasonable relocation assistance is available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
