Field Service Engineer

Shively Diversified Management Services•Auburn Hills, MI

6d•Onsite

About The Position

The Field Service Engineer is responsible for installation, commissioning, maintenance, and uptime of CNC machine tools at customer sites. This role directly impacts customer satisfaction, repeat business, and brand reputation through reliable execution and technical expertise. This is a hands-on, field-intensive role requiring strong troubleshooting skills, disciplined execution, and professional customer interaction.

Requirements

Diploma, Associate’s, or Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering, or equivalent experience.
5–15 years of experience in CNC machine installation and field service.
Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives, motors, spindles, and electrical systems.
Ability to read and troubleshoot electrical schematics, PLC logic, and machine diagnostics.
Willingness to travel extensively and work flexible hours as required.
Strong communication skills and professional customer-handling ability.

Responsibilities

Install and commission CNC machines at customer sites according to company standards.
Perform leveling, alignment, geometry verification, and accuracy validation.
Conduct acceptance trials and formal machine handover to customers.
Complete installations within defined timelines and quality expectations.
Perform scheduled preventive maintenance to ensure machine reliability and uptime.
Diagnose and resolve electrical, mechanical, and CNC control issues.
Troubleshoot servo drives, spindle systems, PLCs, hydraulics, and auxiliary equipment.
Minimize machine downtime and reduce repeat failures through disciplined troubleshooting.
Identify issues requiring advanced repair and escalate to the Central Repair Centre as needed.
Coordinate spare parts requirements and availability with the Warehouse team.
Support major breakdown resolution using structured root cause analysis.
Maintain clear, professional communication with customers throughout service activities.
Accurately record all service activities in service management systems.
Document root cause analysis, corrective actions, and follow-up recommendations.
Maintain complete service history and machine records.
Participate in service review meetings and continuous improvement discussions.
Train customer operators and maintenance personnel during installation and handover.
Educate customers on best practices to prevent repeat issues and improve uptime.
Represent the company professionally during all customer interactions.