Field Service Engineer

KONICA MINOLTA HEALTHCARE AMERICAS INC • Wayne, NJ

52d • $90,000 - $105,000 • Remote

About The Position

Using established company guidelines, perform on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment. Installs and services KMHA products in an assigned territory.

Requirements

• Experience with installation and service of CR/DR modality products.
• General knowledge and understanding of DICOM.
• Technical Proficiency: Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues. Continuously updates skills and shares technical knowledge with the team.
• Problem Solving & Critical Thinking: Diagnoses problems quickly and accurately using data and experience. Develops effective solutions independently or collaboratively under time-sensitive conditions.
• Project & Time Management: Manages multiple priorities efficiently, meeting deadlines and budget constraints. Coordinates field projects, communicates progress, and adjusts plans to ensure success.
• Customer Focus: Delivers responsive, respectful, and solution-oriented service. Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement.
• Communication Skills: Communicates clearly and confidently—both verbally and in writing. Listens actively, responds constructively, and adapts communication style to audience needs.
• Team Collaboration: Works effectively with cross-functional teams, sharing knowledge and supporting collective success. Promotes a positive team environment through openness, accountability, and reliability.
• Leadership & Accountability: Takes initiative, demonstrates ownership, and follows through on commitments. Provides mentorship, supports continuous improvement, and helps build team capability.
• Quality & Compliance: Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820. Proactively identifies areas for improvement and drives high standards in service delivery.
• Adaptability & Strategic Awareness: Adjusts to changing conditions and customer needs with a proactive mindset. Understands organizational goals and contributes to broader business success.

Nice To Haves

• Preferably experience with construction and service of X-Ray rooms and /or portable products.

Responsibilities

• Performs on-site installation, preventive maintenance, routine repair and calibration of company’s products and equipment.
• Provides support to KMHA sales, service and management teams.
• Serves as customer contact on technical and service related problems.
• Isolates start-up malfunctions and takes corrective action.
• Train customer personnel in equipment operation and maintenance.
• Represents company in dealings with customers.
• Prepares daily logs and reports of work performed.
• Assigned projects are diverse in problem solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed