Field Service Engineer

Shimadzu Scientific Instruments•Seattle, WA

7h•$77,000 - $79,000•Onsite

About The Position

Shimadzu Scientific Instruments is seeking a Field Service Engineer to provide service and support for analytical instrumentation. The role includes repairing, maintaining, and verifying the performance of assigned products, including demonstration equipment and instruments returned by customers. The engineer primarily handles field service calls with limited supervision and may also conduct in-house bench repairs. The position requires local regional travel, including day and overnight trips, and provides technical support to customers and field personnel by phone. This is a full-time, non-exempt position based in Seattle, Washington. The starting salary is $77,000 to $79,000 annually, paid semi-monthly. The role is eligible for overtime and double-time pay, an incentive plan, and potentially a discretionary year-end bonus. A company car with a fuel card and a company-paid cell phone are provided.

Requirements

Associate degree in Electrical Engineering or Technology.
At least four years of experience repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Strong technical knowledge and understanding of these technologies.
Excellent communication and customer relations skills.
Willingness to travel.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide daily repair and maintenance support for assigned products.
Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region, including day and overnight trips, to support customer needs.
Provide technical support by phone to customers and field personnel regarding repairs, maintenance, and installations.
Repair, maintain, and verify the performance of assigned products, including demonstration equipment and instruments returned from customers.

Benefits

Matching 401(k) and profit-sharing program.
Flexible Spending and Health Savings Accounts.
Generous and front-loaded paid time off: 10 vacation days, 8 personal days, 8 scheduled holidays, and 3 floating holidays in the first year.
Tuition assistance for graduate and undergraduate study.
Pet insurance and optional identity theft, prepaid legal, and critical care buy-up insurance.
Company-paid life insurance and short-term disability program; after one year, the company covers 100% of short-term disability monthly premiums.
Incentive plan equal to 10% of base salary, based on company and service performance and paid semi-annually.
Potential year-end discretionary bonus based on overall company performance.
Company car with fuel card; personal use carries a $55-per-pay-period deduction.
Company-paid cell phone, which remains company property and may be used for personal purposes.
Overtime and double-time pay eligibility.
Employee Resource Groups for networking, community, and career and personal development.