Field Service Engineer – Waterbury/Hartford, CT Region

ITW

4d • Onsite

About The Position

MTS designs, installs, and supports advanced test systems used by automotive, aerospace, biomedical, and industrial customers to evaluate the performance and durability of real-world products. In this role, you will work hands-on with these systems at customer sites, supporting equipment that engineers rely on every day in laboratory and test environments. This position is based in the Waterbury/Hartford CT area and primarily supports customers across The New England States, with occasional regional travel as required. This is a field-based, customer-facing technical role focused on installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites. You will work in laboratory and test environments using tools, test equipment, and diagnostic skills to restore and optimize system performance. Training on MTS-specific technology is provided, and strong hands-on technical aptitude is essential. This role involves regular travel to customer sites, primarily within the New England states, with occasional travel across the MTS Northeast Territory. Travel is typically approximately 30 – 40% overnight, with heavier travel during the first year due to onboarding and training, including time at MTS headquarters in Minnesota and regional training classes.

Requirements

• Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows
• Willingness to learn and follow structured training and mentorship during onboarding
• Strong communication skills and professional interaction with customers
• Valid driver’s license and ability to meet company vehicle requirements
• Hands-on technical aptitude
• Early-Career Technical Professionals: Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2–4 years combined)
• Early-Career Technical Professionals: An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree
• Early-Career Technical Professionals: Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role
• Experienced Technicians / Field Service Professionals: 5–10+ years supporting electro-mechanical, hydraulic, or industrial equipment
• Experienced Technicians / Field Service Professionals: Experience in field service, installation, system startup, or maintenance
• Experienced Technicians / Field Service Professionals: Comfort owning customer relationships and troubleshooting complex systems with minimal supervision

Responsibilities

• Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems
• Diagnosing issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips
• Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods
• Perform calibrations independently for assigned customer systems
• Manage service documentation, assigned assets, and customer communication professionally
• Work directly with customer engineering and lab teams in a service-oriented environment
• Maintain technical training and compliance with MTS quality and safety standards

Benefits

• Training on MTS-specific technology is provided
• Continued technical development through hands-on experience, formal training, and exposure to diverse applications
• Long-term growth opportunities within a global engineering organization
• ITW is an equal opportunity employer.
• ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
• ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree