Field Service Engineer

Kardex • Cincinnati, OH

35d

About The Position

The Field Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site. This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.

Requirements

• Excellent communication and interpersonal skills
• Ability to establish effective working relationships across teams and cultures
• Self-driven, result-oriented with a positive outlook to success
• Advanced troubleshooting ability
• Clear focus on high quality and ensuring all the customers' needs are met

Responsibilities

• Support active customer sites with the objective of achieving the highest level of system availability and stability as possible.
• Perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.
• When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer's location.
• Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.
• Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.
• Help support the customer during the post-handover ramp-up period of a project.
• Travel to project sites, up to a week at a time. Total travel estimate is 80-90%
• Help support the customer during the post-handover ramp-up period of a project.

Benefits

• Long-term prospects: A secure job in a fast-growing, international company with exciting development opportunities and interesting and varied tasks in a future-oriented environment
• Valuable support: Great team spirit, elaborate onboarding and a wide range of training opportunities
• Great benefits: Attractive salary, company 401k w/company match, Health & Welfare benefits like medical, dental, vision, Life & Disability
• Attractive extras: Corporate benefits, generous paid time off, paid holidays, company and team events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees