FIELD SERVICE ENGINEER

BRUNSWICK BOWLING PRODUCTS LLC • Muskegon, MI

5d

About The Position

Performs surveys, installation and service of Brunswick Bowling’s electronic products. Conducts training and support of bowling center personal in operation and maintenance of Brunswick products.

Requirements

• Computer Skills: Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.
• Electrical/Electronic Knowledge: Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.
• General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving.
• Associates Degree in Electronics or the equivalent in an Electronics Trade School.
• Experience in servicing and installing electronic equipment is a plus.
• Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.

Responsibilities

• Performs surveys and briefs customer on responsibilities of both parties for upcoming installation.
• Performs installation start-up and debugging of electronic scoring equipment. Performs computer network audits.
• Provides training to center personnel on maintenance of electronic scoring equipment.
• Performs service calls and phone support for equipment issues both in and out of warranty.
• Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees