Field Service Engineer

American Superconductor NE•Ayer, MA

4h•Onsite

About The Position

The Field Service Engineer performs site surveys, power quality testing, and failure analysis. This role involves on-site commissioning of DVAR, PQ-SVC systems, and inverter components and control electronics for domestic and international customers, as well as training customers in operating and maintenance practices. The engineer will assist Engineering & Manufacturing with factory testing of new units and support the Sales & Marketing team with new product development. Responsibilities also include presenting suggestions for product improvement or cost reduction, modifying documentation to reflect actual site conditions, specifying and implementing specialized maintenance procedures, and managing the field change order process. The position requires monitoring customer units using DAS and remote systems for predictive maintenance, interacting with customers remotely to solve problems, and traveling to customer sites as necessary to maintain high reliability. The role also involves providing written communications, producing and maintaining service reports, and managing inventory levels and scheduling activities.

Requirements

Engineering degree in a technical field.
5-7 year's experience in an electrical power, electronics environment, and communication systems.
Experience can be substituted for educational requirements.
Working knowledge of electrical power circuits.
Working knowledge of power electronics.
Ability to read schematics.
Computer knowledge in a Windows environment.
Strong written and oral communication skills.
Self-directed and motivated.
Ability to work both in teams and independently.
Appreciates attention for detail.
Basic knowledge of NEC and IEEE standards for electrical installations.
Medium voltage safety training required or must be completed prior to field assignments.

Nice To Haves

Electrical Engineering is preferred.
Distribution voltage experience highly desired.

Responsibilities

Perform site surveys as requested by Project Managers and Applications Engineers.
Perform site Power Quality testing and prepare reports for external clients or internal AMSC Sales and Marketing Department.
Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
Perform on-site commissioning of DVAR, PQ-SVC systems and inverter components and control electronics for domestic and international customers.
Train customer in operating and maintenance practices as appropriate for system type.
Assist Engineering. & Manufacturing with factory testing of new units.
Assist Sales & Marketing team with the new product development process.
Present FS suggestions to corporate, based on knowledge of system operations at customer sites to improve product or reduce costs.
Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
Ability to specify, review, and implement specialized maintenance procedures for field installations.
Manage the field change order process for the FS Dept.
Monitor customer units using the DAS (Database Acquisition System) and remote monitoring systems as Predictive Maintenance tools to foresee problems and develop solutions before they affect the customer.
Interact with customer representative to solve problems that need to be handled remotely.
As necessary, travel to the customer site to maintain high reliability.
Provide written communications regarding customer units.
Produce, distribute, and maintain files containing service reports after each on-site visit.
Maintain files and write monthly reports for each unit detailing carryovers.
Produce and distribute weekly reports to ASC management on current field service activities.
World wide travel required. Travel time anticipated at least 50%.
Ability to oversee and perform trend analysis of the field service database.
Ability to carry a Field Service pager 25% the time.
Maintain inventory levels of parts.
Schedule routine maintenance with customer.
Schedule startup/commissioning activities to maintain product delivery commitments.
Follow company purchasing authorization procedures.
Other duties assigned.