Field Service Engineer 3

Lam Research • Taichung, D,IE

1d

About The Position

The Field Service Engineer supports Lam Research customers throughout the equipment lifecycle, helping ensure the operational excellence of complex semiconductor equipment. The role is on the front lines of customer support and installation work in EMEA, collaborating with customers and internal teams to understand needs and deliver solutions.

The engineer provides on-site repair, maintenance, installation, relocation, and start-up services for Lam’s complex electromechanical and electronic systems at customer sites. The position also involves troubleshooting and diagnostics, field modifications and updates, maintaining activity records, developing customer response plans, and serving as a technical subject matter expert. The engineer represents Lam to customers, discusses opportunities and challenges transparently, and provides technical instruction and mentoring to junior engineers.

The role requires frequent travel domestically, across Europe, and internationally according to customer needs. Work may involve a cleanroom environment and personal protective equipment, flexible shifts, compressed or alternative workweeks, overtime, and on-call work when needed. An EU passport is required because assignments take place in various European Union countries.

Requirements

• Technical degree, diploma, or bachelor’s degree in Microelectronics, Mechanical Engineering, Mechatronics, Electrical Engineering, or a related field and 5+ years of experience; alternatively, a master’s degree with 3+ years of experience, or equivalent work experience.
• Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
• Ability to travel frequently domestically, throughout Europe, and internationally based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, overtime, and on-call work if needed.
• EU passport required due to work assignments in various European Union countries.

Nice To Haves

• Basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment in ETCH, Thin-Film Deposition, or wafer cleaning.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide on-site repair and maintenance, and perform installation, relocation, and start-up services for Lam’s complex electromechanical and electronic systems at customer sites.
• Troubleshoot, perform diagnostics, isolate issues to the component level, and take corrective action to minimize downtime, system interruptions, and equipment malfunctions.
• Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist with complex field modifications and updates, and maintain records and reports to coordinate activities between Lam and customers.
• Represent Lam as a subject matter expert and deliver customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Discuss opportunities and challenges transparently with customers to build trust.
• Provide technical instruction and mentoring to more junior engineers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior