Field Service Engineer
About The Position
The Field Service Engineer role at Shellback Semiconductor Technology is crucial for impacting customers, combining on-site support with hands-on work at the Coopersburg, PA headquarters. This role directly contributes to customer success and internal operations, acting as the face of Shellback. The Field Service Engineer builds customer relationships, solves technical challenges, and reinforces trust. When not traveling, the role supports engineering, training, system builds, and internal troubleshooting. A strong electromechanical background, advanced troubleshooting skills, and excellent communication are essential. The candidate must demonstrate ownership and accountability, whether supporting customers onsite, remotely, or at headquarters. The ideal candidate is comfortable with travel and also plays an active role at the Coopersburg location.
Requirements
- Strong electromechanical aptitude with experience in a technical field service or support role within equipment manufacturing (e.g., Semiconductor, Military, Aviation, Medical, Food/Packaging)
- Proven ability to troubleshoot complex systems both onsite and in a controlled environment
- Excellent verbal and written communication skills
- Strong organizational skills and ability to manage multiple priorities across travel and in-house responsibilities
- 2-year technical degree (Electrical, Mechanical, Chemical, or related) or equivalent hands-on industry experience
- Proficiency with Microsoft Office and diagnostic/support tools
- Ability and willingness to travel approximately 75% to customer locations, including multi-day trips
- Must be located in or willing to relocate to the Coopersburg, PA area
- Ability to meet all customer site training, safety, and access requirements
Responsibilities
- Provide remote troubleshooting and technical support down to the component level
- Travel to customer sites for installation, setup, commissioning, and escalated support
- Diagnose and resolve system issues using system data, remote tools, and onsite analysis
- Ensure proper utilization and optimal performance of Shellback’s equipment
- Minimize equipment downtime through rapid response both remotely and onsite
- Perform system upgrades, retrofits, and preventative maintenance activities
- Manage and execute service contracts and support plans
- Deliver both virtual and onsite training sessions for customers and internal teams
- Support system builds, testing, and validation activities
- Assist engineering teams with troubleshooting, root cause analysis, and product improvements
- Participate in internal training programs and knowledge sharing
- Help prepare systems and documentation for customer delivery and installation
- Support development and refinement of service procedures and best practices
- Operate with a strong sense of urgency to resolve customer issues and exceed expectations
- Take full ownership of customer problems and drive them through to resolution
- Maintain proactive and consistent communication with customers and internal teams
- Collaborate closely with engineering, manufacturing, and support teams
- Identify opportunities for product, process, or service improvements and escalate appropriately
- Ensure readiness to meet customer site access, safety, and training requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
