EUV Field Service Engineer - Night Shift

ASML • Chandler, AZ

2d • Onsite

About The Position

As our Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You will be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. This position reports to the Site Manager, but you will also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.

Requirements

• Bachelor’s degree in a technical field or the equivalent combination of education, skills and experience will be considered.
• An associates or technical degree with at least 2 years of technical experience will be accepted.
• At least 2 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.
• A Bachelor’s degree in a technical field or the equivalent combination of education, skills and experience will be considered.
• An advanced degree (MS) with internship(s) experience will also be accepted.
• 3 + years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred.
• 3 + years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.
• Work according to a strict set of procedures within the provided timelines
• Knowledge of Safety Procedures
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.
• Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
• Position will require access to customer site locations.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.
• Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Nice To Haves

• At least 2 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.
• 3 + years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred.
• 3 + years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.
• Position will require travel up to 25% for training. After training, travel will be minimal.
• Willingness to continue learning and growing in a professional environment is necessary.

Responsibilities

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.
• Answer customer questions and assist customers in a professional manner.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• May require travel for cross-site support with other ASML customer sites.

Benefits

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree