Field Service Engineer

Tomra

2d•Onsite

About The Position

The Field Service Engineer (FSE) is responsible for delivering high quality mechanical service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis. Field Service Engineers have an aptitude for machine operations and mechanical systems. You are responsible for supporting customer production requirements by ensuring mechanical integrity, performance, and reliability across all stages - from installation and commissioning through preventative maintenance and ongoing service. This includes working with components such as sprockets, shafts, bearings, gearboxes, motors, chains, belts, and structural assemblies. The Field Service Engineer works closely with customers and colleagues to diagnose mechanical issues, carry out repairs and improvements, and support consistent system performance. Collaboration, clear communication, and a strong focus on safe mechanical working practices are essential, helping to maintain TOMRA’s global reputation for quality, reliability, and engineering excellence.

Requirements

3+ years of experience as a field service engineer or equivalent education
Relevant experience in troubleshooting either mechanical or electrical equipment
Strong understanding / knowledge of mechanical assembly and electrical wiring
Knowledge / understanding of PLC
Experience in PC building, repairing and diagnostic testing
Working knowledge of PC and MS office suite, required
Proven ability to read, analyse and interpret technical procedures and/or governmental regulations
Ability to solve practical problems
Excellent customer service skills required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Good written and verbal communication skills
A positive attitude with a strong customer service mindset
Experience engaging with customers in a service delivery environment
Able to perform frequent bending, kneeling, and standing, and work in confined spaces
Ability to work under pressure
Ability to lift up to 20 Kg., on a regular basis
Ability to distinguish between the full range of colours in the colour spectrum
No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables
Ability and willingness to travel extensively up to 40% of the time
Must be able to drive without restrictions and possess a valid Driver’s License
Must be able to obtain a valid passport for travel

Nice To Haves

An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma
Experience with packaging and/or printing machinery, a plus

Responsibilities

Ensure mechanical systems are performing to customer expectations
React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding
Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution
Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
Maintain close relationship with customer care centre (CCC) team and provide regular updates
Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
Promote a “Safety first” culture throughout the company, our customers, and our industry