Field Service Engineer - Des Moines, Iowa
About The Position
The Field Service Engineer supports Beckman Coulter Diagnostics customers, directly impacting patient health and well-being. The role is part of the Service Organization and Field Service Team, based remotely from the employee’s home and covering South Dakota, Nebraska, Iowa, Illinois, and Minnesota. The engineer services Automation and Chemistry equipment and reports to the Field Service Manager. Under minimal direction, the engineer troubleshoots, installs, validates, modifies, maintains, and repairs Beckman Coulter equipment, provides technical training to customers, and delivers efficient customer service. The role also involves maintaining customer service logs and internal records, ordering repair parts, adhering to cycle times, using business systems for service-call planning and team goals, and collaborating with internal and external customers and newer Field Service Engineers.
Requirements
- Associate degree, preferably in a technical, biomedical, instrumentation, electrical engineering, or related field; equivalent military experience; or a high school diploma with three years of experience.
- At least one year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Ability to travel, including 20% overnight travel within the territory.
- Valid driver’s license with an acceptable driving record.
- Ability to lift, move, or carry equipment weighing up to 50 pounds.
Nice To Haves
- Three or more years of advanced troubleshooting experience.
- Experience developing relationships with internal and external customers to foster positive partnerships and improve customer satisfaction and retention.
Responsibilities
- Troubleshoot, install, validate, modify, perform preventive maintenance on, and repair Beckman Coulter equipment.
- Provide excellent and efficient service to customers and technical training on products.
- Maintain accurate customer service logs and internal service records.
- Order repair parts and adhere to cycle times.
- Use OBI, Salesforce, and SharePoint for service-call planning and advancing team goals.
- Communicate with internal and external customers, recognizing and addressing their needs.
- Assist with training newer Field Service Engineers.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
