Field Service Engineer, Dallas

Vision RT Ltd.•Washington, DC

5d•Onsite

About The Position

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow. Vision RT's SGRT solutions are in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report. The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence. With around 300 employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup. Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work. This is a field-based position requiring up to 80% travel. The role includes evening work and occasional weekends. Region Covered: Dallas. Candidates need to be based near these areas: The North/Central Texas area.

Requirements

Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
Comfortable interfacing with clients and other stakeholders at all levels of their organization
Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
Ability to drill and mount, mechanical bracketry in raised ceilings
Ability to read and work with technical drawings and architects’ drawings

Nice To Haves

A+ and Microsoft certifications a plus
SQL knowledge is preferred
Medical Devices, ideally Medical Imaging or Radiotherapy

Responsibilities

Install, support, and maintain Vision RT product range
Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
Provide reactive breakdown support (remote and on site)
Provide planned maintenance/ upgrade support (remote and on site)
Plan and perform installations in line with Vision RT installation processes & procedures
Liaise with customers and our installers
Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs.