Field Service Engineer – India

Tomra

9h•Onsite

About The Position

At TOMRA Recycling, we develop sensor-based sorting technologies that help recover valuable resources and reduce waste worldwide. With thousands of systems installed across more than 100 countries, we support customers in building smarter and more sustainable recycling operations. For our Service team in India, we are looking for a hands-on and customer-focused Field Service Engineer based in Surat, India. In this role, you will support customers across India and selected APAC countries by ensuring the reliable operation of our sorting systems through installation, maintenance, troubleshooting, and technical support. The Field Service Engineer is responsible for providing high-quality technical support across India and the broader APAC region. The role ensures the optimal performance of our sorting equipment and supports customers in the Recycling industries through installation, maintenance, troubleshooting, and training. The position plays a critical part in delivering excellent service experiences and long-term customer satisfaction.

Requirements

Degree in Mechanical Engineering, Electrical Engineering, or a related technical field
Minimum 3 years of hands-on experience in electrical and mechanical service work
Experience in customer-facing technical support or field service environments
Strong troubleshooting and problem-solving skills
Good knowledge of industrial equipment, automation, or machinery
Fluent English communication skills
Good computer skills, especially with Microsoft Office tools such as Outlook, Excel, and Teams
Independent and proactive working style
Valid driver’s license
Based in Surat or willing to relocate to Surat

Nice To Haves

Experience with PLC systems or industrial automation
Background in recycling, mining, heavy machinery, or industrial automation industries
Experience in B2B industrial service environments

Responsibilities

Install, commission, repair, maintain, and upgrade TOMRA sorting systems at customer sites
Troubleshoot electrical and mechanical issues independently and perform root cause analysis
Provide technical support on-site and remotely to minimize machine downtime
Train customer operators and maintenance teams on machine usage and maintenance procedures
Build strong customer relationships through professional communication and reliable support
Document service activities and provide detailed service reports
Ensure full compliance with Health & Safety standards during all service activities
Collaborate closely with internal Service, Technical Support, Engineering, and Sales teams
Travel extensively across India and selected APAC regions (up to 80%)