Field Service Engineer - Chicago, IL

Danaher•Chicago, IL

2d•Remote

About The Position

The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company. This position reports to the North Central Service Manager and is part of the North Central District located in Midwest and will be working remotely to cover Chicago and surrounding suburbs of Chicago, IL area. In this role, you will have the opportunity to drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”. To manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.). Opportunity to build and grow strong customer relationships while directly contributing to both individual and district revenue success. And play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives. Achieve visibility and accountability, with an expected year‑over‑year growth target of 8–10%.

Requirements

High School Diploma or GED with 3+ years Field Service experience OR Associate’s degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
Experience using standard test equipment to troubleshoot and service instrumentation
Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
Travel up to 50%
Driving (occasional flying), which may potentially include overnight stays, to cover the region
Ability to lift 50 pounds
Must have a valid driver’s license with an acceptable driving record

Nice To Haves

Bachelor’s degree in a scientific discipline
Repair field service experience in related field / industry
Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)

Responsibilities

Customer satisfaction in all aspects of the job.
Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff.
Act as a clear advocate for the customer (internal and external) and a steward for the company.
Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
Manage a customer account in its entirety.
Determine where value can be added by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
Build and grow strong customer relationships.
Directly contribute to both individual and district revenue success.
Drive annual revenue targets.
Support field service maintenance agreement growth through monthly recurring billing.
Partner with Sales via lead generation initiatives.
Achieve visibility and accountability, with an expected year‑over‑year growth target of 8–10%.