Field Service Engineer - Chicago, IL
About The Position
At Beckman Coulter Life Sciences, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. The Field Service Engineer will be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.
Requirements
- High School Diploma or GED with 3+ years Field Service experience OR Associate’s degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
- Experience using standard test equipment to troubleshoot and service instrumentation
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships
- Travel up to 50%, driving (occasional flying), which may potentially include overnight stays, to cover the region
- Ability to lift 50 pounds
- Must have a valid driver’s license with an acceptable driving record
Nice To Haves
- Bachelor’s degree in a scientific discipline
- Repair field service experience in related field / industry
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)
Responsibilities
- Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
- Manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
- Build and grow strong customer relationships while directly contributing to both individual and district revenue success.
- Play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives.
- Achieve visibility and accountability, with an expected year‑over‑year growth target of 8–10%.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
