Field Service Engineer (Field Remote, Edmonton, AB)
About The Position
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role primarily based in Edmonton, AB, servicing customers located in AB, BC, SK, MB, and YT, with potential travel requirements into ON, QC, and other eastern regions as necessary from time to time.
Requirements
- Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
- Technical critical thinking skills and attention to detail.
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
- Aptitude for technical and practical matters.
- MS Office skills: Outlook, PowerPoint, Word.
- Excellent team player with a customer satisfaction focus.
- Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Eligibility requires a minimum 2+ years of laboratory and/or field service experience
- Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Ability to travel flexibly as required for business purposes, including travel by air, vehicle, or other means of transportation. Travel may vary based on territory needs, customer requirements, and service delivery demands. The role requires flexibility for non‑standard travel, including occasional weekend and holiday travel.
- This position will involve international travel, including travel to the United States (for training). Candidates must have the appropriate legal authorization to travel to the U.S.
- Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation
Nice To Haves
- Vendor issued certification on relevant laboratory equipment
- Experience using Microsoft 365 and other business software platforms
- Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations
- Demonstrated ability to drive miscellaneous business projects through completion
- Willing to comply with our customers requirements around alcohol & drug testing when necessary
- Will likely start in techniques such as Inductively Coupled Plasma (Optical and Mass Spectrometry) and also Chromatography products.
- Ability to follow written and verbal directions, read and understand technical bulletins and service manuals/schematics drawings, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
- Provide support and collaborate with the sales team on local sales efforts, contract sales, and related initiatives
Responsibilities
- Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
- Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
