Field Service Engineer

Nova • Phoenix, AZ

6d • Onsite

About The Position

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. You’ll be joining Nova’s Global Business Group (GBG), a collaborative and high-performing organization that values teamwork, innovation, ownership, and customer success.

Requirements

• Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements
• Minimum BS in Electrical / Mechanical Engineering
• 3 + years of experience in the field
• Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology
• Knowledge in optics, GUI SW design, and mechanical components
• Ability to travel US and Internationally

Nice To Haves

• A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

Responsibilities

• Implement the Customer Support Policy for the Nova End User.
• Supervise, maintain, and support Nova systems in the field
• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager
• Maintain Nova’s parts inventory under the position’s control.
• Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time
• Assist in new equipment installations, “add-ons,” and upgrades
• Provide feedback to the US headquarters based on experience gained with customers
• Employ FSRs for all service activities
• Produce a weekly report on assigned customers/systems covering: System’s status, pare to chart, forwarding of all FSRs, customer’s relevant information, sales support issues, and inventory consumption and levels (monthly)
• Provide customer training and retraining. Ensure an adequate level of know how among customers’ ‘users’.
• Manage Nova’s parts inventory at the locations assigned to this position.
• Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy.
• Repair parts and components according to general service policy.
• Verify that spare systems are stored properly by customers and are available without delay when needed.
• Provide sales support and sales related information.
• Collaborate with sales and customer on-site evaluations.

Benefits

• Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees)
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior