Field Service Engineer

Applied Materials•Manassas, VA

2d•Hybrid

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. If you like to troubleshoot hardware, solve complex problems and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

Requirements

An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience
Ability to read electrical and mechanical schematics, and an advanced knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
Clear and effective written/verbal communications skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word and PowerPoint)
Strong knowledge of hand tools and proper usage, including a digital multimeter
Advanced knowledge of wafer processing parameters
Extensive knowledge of Applied Materials systems and company processes
Project management skills, and an ability to lead key customer and internal product meetings
A valid driver’s license and passport

Nice To Haves

7–10 years of work experience in semiconductor industry or another equipment support industry

Responsibilities

Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment
Use your troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
Generate, follow and possibly approve documented procedures and published task plans
Lead projects (when needed), document progress, and communicate with customer and internal business units on progress
Complete required job documentation, safety training and procedures for processing parts
Professionally represent Applied Materials to the customer, using your “customer first” mindset
Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset

Benefits

Competitive and comprehensive total rewards and benefits package
Top-tier medical, dental and vision plans
Disability insurance
Life insurance
Retirement
Paid time off
Health and wellness programs
Career development and mentoring
Sustainability and social responsibility programs
Company-sponsored global programs
Employee Assistance Program
Travel Accident/Medical Benefits Abroad
Company’s employee stock purchase program
Subscription to wellbeing tools
Worldwide “Giving” program encourages employee giving and volunteering globally
The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year
Participation in a bonus and a stock award program