Field Service Engineer

Targan Inc•Independence, WI

5d•Onsite

About The Position

The Field Service Engineer is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent Engineer who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Engineer plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. This role is located at a customer hatchery in Independence, Wisconsin.

Requirements

Strong mechanical and electrical troubleshooting skills
Ability to diagnose issues and determine root cause with minimal guidance
Solid understanding of system operations and components
Strong communication and customer service skills
Ability to work independently in the field
Good organizational and documentation skills
Proficiency with laptops, diagnostic tools, and reporting systems
Ability to read and interpret technical drawings and schematics
Minimum 5 years of experience maintaining automated industrial equipment
Demonstrated ability to troubleshoot and resolve technical issues independently

Nice To Haves

Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred

Responsibilities

Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN WingScan and Vaccine Delivery System.
Independently resolve most service issues and escalate complex problems when necessary.
Follow standardized troubleshooting processes and procedures.
Support installation and integration of equipment at customer sites.
Perform preventive maintenance according to established procedures and checklists.
Identify early signs of wear, environmental impact, and system performance issues.
Communicate potential risks to the Regional Service Manager and Engineering team.
Support condition-based maintenance efforts by providing accurate field data.
Execute repairs correctly to minimize repeat service calls.
Identify and report recurring issues or failure trends.
Take a proactive approach to reduce unplanned downtime.
Communicate professionally with customer supervisors and operators.
Provide clear updates on service work, timelines, and system status.
Ensure a positive customer experience during each service visit.
Complete Service Request Orders (SROs) accurately and on time.
Document troubleshooting steps, parts used, and service actions.
Follow standardized documentation requirements.
Work with Field Operations management and remote support to resolve more complex issues.
Share knowledge and solutions with other technicians when applicable.
Support training of newer technicians when assigned.
Maintain tools, equipment, and service inventory.
Follow all safety procedures and company policies.
Participate in after-hours, weekend, and holiday support rotations as required.