Field Service Engineer (In-house)

Nuclein•Austin, TX

12d•Onsite

About The Position

The Field Service Engineer (In-house) will support the Nuclein service repair depot by troubleshooting and repairing instruments returned from the field as well as supporting in-house instrument repair. Will include managing inventory, completing required documentation and supporting quality improvement initiatives.

Requirements

Associates degree in electronics, or equivalent Military or work-related training in electrical test and repair preferred
Minimum 5 years testing or technician or field service experience preferred
Prior medical device experience preferred
Experience using ESD procedures
Prior experience working in an FDA regulated or ISO manufacturing environment with GMP knowledge preferred
Ability to follow strict protocols and adhere to quality standards
Ability to read and understand manufacturing instructions and SOPs, blueprints and schematics
Strong troubleshooting and problem-solving skills
Strong communication skills
Strong computer skills, including MS Office, internet and email
Possess excellent hand-eye coordination with an attention to detail
Flexibility to handle changing needs and demands, as well as navigate process improvements
Experience working with small and intricate parts
Must possess strong teamwork skills and work well with others

Responsibilities

Perform decontamination of instruments returning from the field
Troubleshoot and repair instruments in the Service Depot
Collaborate with engineering to address instrument failures
Test and troubleshoot finished products for quality defects
Document/Record activities and data on Batch Records/Device History Records (DHRs) and or Servicing Records
Ensure completeness and accuracy of completed records
Interpret engineering drawings and technical documentation
Discern quality of parts and materials used in production
Inventory parts and tools used in the Depot process
Accumulate and prepare performance data
Follow company Standard Operating Procedures (SOPs) and directives
Help improve processes and provide feedback to ensure better output
Maintain the tools used to diagnose and repair products
Keep a clean and well-maintained workspace and equipment