Field Service Engineer

Gutor•Houston, TX

7d•Onsite

About The Position

Perform services on customer sites, including installation supervision, commissioning, preventive and corrective maintenance, modification of Gutor UPS systems and batteries. Work on both onshore and offshore sites, nuclear and is in direct contact with the customer. Connect between the customer and Gutor’s technical and commercial Customer Service teams. Provide services focused on after-sales support for Gutor equipment as part of the OEM service team. Commission, repair, and maintain Gutor equipment, as well as oversee the work conducted by third-party personnel across multiple client locations throughout North and South America. Promote all Gutor services and product to customer on the field generating sales through FSE Leads. Complete work in safe manner, in charge for safety onsite, making sure that nobody & no properties are endangered. 75% domestic and international travel required to various unanticipated worksite locations.

Requirements

Bachelor’s degree, or foreign equivalent, in Electrical Engineering, Electronic Engineering, or a related field
3 years of experience as an Electrical Technician in field services or related occupation
Working with multiple units simultaneously, including Uninterrupted Power Supply (UPS), SDC, Modulars, PXP, and Batteries to ensure unit is operating as designed and ensuring efficient coordination and performance
Training engineers to troubleshoot and perform battery maintenance, repairs, system upgrades, and parts replacements
Leveraging knowledge of electronic theory to perform regular safety procedures to operate the unit including trouble shooting, alerts, and part replacement
Utilizing safety protocols including LOTO (Lockout/Tagout), PPE usage, risk assessment, tools handling, environmental awareness, and safety recommendations to ensure a secure working environment
Handling and maintaining various UPS systems through multiple services stages; performing maintenance, managing spare parts, extending equipment life, trouble shooting, and providing training to customers
Providing round the clock technical support, analyzing complex situations and delivering effective remote solutions to resolve incidents promptly

Responsibilities

Perform services on customer sites, including installation supervision, commissioning, preventive and corrective maintenance, modification of Gutor UPS systems and batteries.
Work on both onshore and offshore sites, nuclear and is in direct contact with the customer.
Connect between the customer and Gutor’s technical and commercial Customer Service teams.
Provide services focused on after-sales support for Gutor equipment as part of the OEM service team.
Commission, repair, and maintain Gutor equipment, as well as oversee the work conducted by third-party personnel across multiple client locations throughout North and South America.
Promote all Gutor services and product to customer on the field generating sales through FSE Leads.
Complete work in safe manner, in charge for safety onsite, making sure that nobody & no properties are endangered.