Field Service Engineer

Elucent Medical•Denver, CO

51d•Hybrid

About The Position

Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.

Requirements

Bachelor’s degree in engineering or natural sciences, or technical experience in a related regulated industry.
3 years of experience
Communication
Problem solving and troubleshooting
Customer service and interpersonal relationships
Adaptability and flexibility
Time management
Attention to detail
Self-driven organization
50-75 pounds of lifting
Standing for long periods of time
Must be able to access a major airport in less than one hour
Must be able to fly with all major airlines
Must be able to rent and operate cars

Nice To Haves

Field service experience preferred.
Medical device experience preferred.
Startup, small business experience preferred.
experience in electrical systems, electromagnetic technology, and/or networking

Responsibilities

Coordinate and execute system deliveries, installations, returns, and testing to ensure seamless integration into customer environments.
Collaborate with Sales Representatives to identify and address customer-specific requirements during the installation process.
Ensure all customer sites meet the necessary technical and environmental qualifications prior to system deployment.
Provide preventative maintenance and field upgrades, including software updates and hardware replacements, to ensure optimal system functionality and longevity.
Monitor and address system performance issues as they arise, maintaining a proactive approach to service reliability.
Maintain strong customer relationships by delivering responsive and effective support throughout the product lifecycle.
Develop and refine core processes for service and maintenance, ensuring consistency, efficiency, and compliance with Elucent Medical Quality and Regulatory SOPs.
Own and continuously improve the servicing process, incorporating customer and stakeholder feedback and best practices into operational workflows.
Maintain detailed records of service activities to ensure accurate reporting and transparency.
Act as a technical partner to the Sales team by providing insights into system capabilities and customer-specific solutions.