Field Service Engineer

EUV Tech•Martinez, CA

55d•$95,000 - $130,000•Onsite

About The Position

The Field Service Engineer (FSE) will play a key role providing support for the installation and servicing of products in the field. The FSE is a self-driven individual who is experienced in electrical and mechanical assemblies and troubleshooting automated control systems. This role provides service and support for existing and future products.

Requirements

Engineering Bachelor’s Degree and 5+ years of relevant experience
Experience with Microsoft Office (excel, powerpoint), Google products, or related software
Experience troubleshooting automated control systems, including data acquisition, robotics, IO, industrial communication, and machine vision
Strong assembly skills (electrical/mechanical)
Strong interpersonal and documentation skills; ability to communicate effectively at all levels of the organization and work effectively and collaboratively with highly technical peers
Experience troubleshooting and repairing ultra-high vacuum systems
Experience working in a cleanroom and following all customer protocols
Excellent communication (written, verbal and presentation) skills, and advanced problem-solving orientation and decision-making skills
Excellent time management and prioritization skills; the capability to manage workload among changing priorities
Understanding of networking principles and concepts
Ability to thrive in a dynamic startup environment and have a troubleshooting mindset: an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms.
Eligibility to legally work in the United States, and to travel internationally for work

Nice To Haves

Semiconductor equipment experience
Proficiency in Korean

Responsibilities

Serve as the primary customer-facing engineer, building and maintaining strong relationships with customers in their assigned region, offering support for all machine types they have. Manage customer expectations and requests.
Maintain a broad knowledge of all machines the customer has in their region to troubleshoot, repair, and provide general maintenance.
Provide on-site service for installations, maintenance, repairs, and troubleshooting for all product families within their region.
Act as the first point of contact for service requests, capturing the issue, diagnosing if possible, and escalating to subject matter experts when needed. Instruct and train customers on the operation and maintenance of their products.
Collect and communicate customer feedback to both the product engineers and management regarding recurring issues or requests for improvements in the machines.
Complete service reports, including detailed notes on repairs, performance, and issues. Ensure the customer is updated on service status and any required follow-up actions. Collect tool uptime/downtime data. Generate technical documentation.
Work in a cleanroom and follow all customer protocols.
Work in a supportive, team-oriented environment.
Data analysis.
Control system analysis and troubleshooting.
Integrated system assembly.
Travel, including international travel (25% - 40%), often on short notice, to customer sites to resolve problems.
Other duties as assigned.